Multi-Factor Authentication (MFA) - Desktop
As an added layer of security, AMS applies Multi-Factor Authentication (MFA) to all accounts.
UPDATED: April 2021, Smartabase Version 6.8 Update.
The extra layer of authentication increases confidence that the user requesting access is on a device they trust and are who they claim to be. Once set up, this is a very reliable way of making sure that you're able to complete AMS authentication.
Multi-factor authentication is enabled for you to authenticate certain actions (like logging in or updating your account) by providing a code. By default AMS will be set to send you MFA codes via a text message. There are two possible methods;
- You can receive an SMS with a six-digit code or,
- You can set up an authentication app to automatically generate six-digit codes. eg. Google Authenticator or Microsoft Authenticator.
If you have not previously selected your preferred multi-factor authentication method, you will be prompted to do so the first time you log into AMS. More detailed information on both of these options below.
Authentication is done on a device-by-device basis, so if you’re using two devices, such as a computer and a phone, you’ll need to authenticate them separately.
Any time you need to authenticate your AMS account, you’ll need to enter a code.
- If you are using the SMS method, enter the code you receive into AMS.
- If you are using the Google Authenticator method, open Google Authenticator on your mobile device and enter the code it displays into AMS.
Note that the codes used by both methods expire within a short time period and each code can only be used once.
Selecting between the MFA code methods
Simply choose the method you prefer and follow the prompts. We recommend the Authentication Application method for ease of use.