Multi-Factor Authentication (MFA) - Desktop
As an added layer of security, AMS applies Multi-Factor Authentication (MFA) to all accounts.
UPDATED: April 2021, Smartabase Version 6.8 Update.
The extra layer of authentication increases confidence that the user requesting access is on a device they trust and are who they claim to be. Once set up, this is a very reliable way of making sure that you're able to complete AMS authentication.
Multi-factor authentication is enabled for you to authenticate certain actions (like logging in or updating your account) by providing a code. By default AMS will be set to send you MFA codes via a text message. There are two possible methods;
- You can receive an SMS with a six-digit code or,
- You can set up an authentication app to automatically generate six-digit codes. eg. Google Authenticator or Microsoft Authenticator.
If you have not previously selected your preferred multi-factor authentication method, you will be prompted to do so the first time you log into AMS. More detailed information on both of these options below.
Authentication is done on a device-by-device basis, so if you’re using two devices, such as a computer and a phone, you’ll need to authenticate them separately.
Any time you need to authenticate your AMS account, you’ll need to enter a code.
- If you are using the SMS method, enter the code you receive into AMS.
- If you are using the Google Authenticator method, open Google Authenticator on your mobile device and enter the code it displays into AMS.
Note that the codes used by both methods expire within a short time period and each code can only be used once.
Selecting between the MFA code methods
Simply choose the method you prefer and follow the prompts. We recommend the Authentication Application method for ease of use.
Authentication via Text Message (SMS)
You will be be sent a 6 digit code
This code is sent to your accounts mobile number nominated in the registration process.
If you want to authenticate via SMS you'll just need to follow the prompts. See below..
Select "I want to receive each code as a text message (SMS)"
Enter your mobile number.
First Box: (61) is the international code for an Australian based number.
Second box: The start of your mobile number minus the 0. Eg. 0423 is entered as 423.
Third box: The remaining 6 digits of your mobile. eg. 456789
Confirm your mobile number is correct and that this is the option you want to receive MFA codes by.
Authentication via Authenticator App (Eg.Google Authenticator)
First you will need to get the Authenticator application
- Using your mobile device, go to the App Store (for iOS devices) or the Play Store (for Android devices).
- Search for and locate the Authenticator application. eg.Google Authenticator.
- Install the Authenticator application on your mobile device.
Secondly you will need to set up a multi-factor authentication key for your AMS account
Select "I want to us authentication app to generate codes"
Connect your Authentication App to your account by scanning the QR code with your mobiles camera.
Open the application "Get started"
Select 'Scan a QR code'
Point your camera at the screen
Your MFA code will then appear in your authenticator app and refresh every 30 seconds or so.
Now returning to AMS.. Enter your MFA in the space provided to log in.
BACK UP CODES: You will be prompted to reveal and then save your back up codes. When you first set up MFA, you’re provided with four backup codes. You should use a backup code if you can’t receive an MFA code because you don’t have access to your usual authentication method (for example, your phone battery is flat). Each code can only be used once.
We recommend saving your back up codes in a safe place by either taking a photo on your mobile or screen shot on your laptop.
Once a backup code is used, you should remove it from your saved list. Note that because the backup code is for single use only, logging in with one does not register your device. On your next login, you will either need to use your usual authentication method to enter an MFA code or use another backup code.
If you have used most of your backup codes or if you have not saved a copy of your backup codes, you should generate new backup codes by navigating to the account page and selecting the Generate new MFA backup codes button. Keep a copy of your new backup codes in a safe place.
To change how you receive your MFA codes
Once logged into AMS, you can change your preferences in your user account page.
Using the AMS web application (on your laptop or tablet), access your account from the menu bar located top right '...' Select 'Account'
If you change your preference to a method that you haven’t used previously, you will be guided through the set-up process the next time you are required to authenticate your account.
Simply update to the option your prefer.
- Profile should be selected already from the dropdown list
- Select the method of Multi-Factor Authentication
- Press Save to ensure the changes are held.
If you do not receive this number, you may need to have these details updated. Contact your sport’s AMS contact or ams@ausport.gov.au