Performance Alerts
Performance alerts are instantaneous notifications from AMS to a member of your organisation to let them know that something relevant to them has changed.
Performance alerts are instantaneous notifications from AMS to a member of your organisation to let them know that something relevant to them has changed. A performance alert is triggered when someone saves an 'event form' that has been set up with an alert condition. This feature is typically used to notify professionals that someone has saved an event form logging the occurrence of an injury, sickness or personal best.
Alert conditions can be set up for change in a field as well as one-off incidents. An example of a person recording a change in an event form would be when an athlete’s injury status is set to Resolved. Another example of a performance alert condition being met might be when an athlete has achieved 100% of their data entry for the last week.
Performance alerts can be set up using the performance alerts management tool. They can be set up for individuals, groups or personal groups and can be sent to individuals or groups. You can use any of the following communication methods when setting up a performance alert;
- Internal Only: your alert message will only appear in the recipient’s AMS inbox.
- Email: your alert message will be sent to the email address associated with the recipient’s AMS account.
- SMS (Text Message): your alert message will be sent to the mobile phone number associated with the recipient’s AMS account.
- Email and Text Message: your alert message will be sent to the email address and mobile phone number associated with the recipient’s AMS account.
- App Notification: your alert message will appear as a push notification if the recipient has the AMS mobile application installed.
- Email and App Notification: your alert message will appear as a push notification if the recipient has the mobile AMS application installed and will be sent to the email address associated with the recipient’s AMS account.
A critical consideration for setting up performance alerts which get sent out to someone’s email addresses is whether or not the content and frequency of performance alerts will cause these emails to be marked as spam by the receiver and/or blacklisted by the user’s email service.
Once your performance alerts have been set up, you can make use of the search menu. If there are many alerts and you can’t easily see the one you need, you can use the search menu to filter for a specific alert. Or if you want to find all alerts associated with a particular athlete or group, you can use the search menu to see which alerts have been set up for people. When you need to know exactly which alerts have been based on a specific event form, you can search by form as well.
The search menu lets you search for:
- The Name of a performance alert (i.e. what you saved it as).
- The Message contents, which is helpful when you know all or part of the message that’s being received by someone in the alert.
- Send PDF is used to find out which alerts have PDF documents associated with them.
- Add to Inbox can be selected to narrow down the alerts that are set to send to a Smartabase inbox.
- Add to Activated Alerts will show you which alerts have had this property enabled.
- Append with Players Details will show you which alerts have had this property enabled.
- Owner (who created the alert).
- The Athlete who is monitored by an alert.
- The Group of athletes monitored by an alert.
- The Form (event form) that the alert is based upon.
HOW TO: SET UP A PERFORMANCE ALERT
Follow the steps below to set up a performance alert in the Athlete Management System
STEP 1 - LOGIN
Login to AMS
Head to your nearest computer or laptop. Click here to access the AIS Athlete Management System.
Using a web browser. Ideally on a computer, or a tablet. You can use your phone but it is a little harder to see what is going on
STEP 2 - CREATE NEW ALERT
Select the 'Performance Alert Management' tool.
Choose 'Create new Performance Alert'.
STEP 3 - ADD DETAILS
a. Choose a name for the performance alert - this is how it will appear in your list of activated alerts.
b. Specify the alert criteria by selecting the event form the alert will apply to and what condition or conditions within the event form must be met.
c. Specify whether all or any of the criteria must be met for the alert to be triggered.
d. Choose the appropriate notification criteria.
e. Add the performance alert message which the recipient will see when the alert is triggered.
f. Choose the communication preferences.
g. Choose whether you would like to:
- Send a PDF of the alert.
- Add the alert to the recipient’s AMS inbox.
- Add the alert to the activated alert list.
- Append the alert with the athlete’s details (contact number and email address).
- Include a direct link to the record that triggered the performance alert.
Once all details have been added, click 'Save'.
STEP 5 - ADD USERS
a. Add the users or groups you want to monitor using this performance alert.
b. Add the users you want to be notified when one of the monitored users triggers the performance alert Note that the monitored and notified users can be the same person or people.
Save your completed alert.
THAT'S IT!!